Terms of Service

1. Changes to these Terms

We may change, modify, add, or remove portions of these Terms at any time in our sole discretion. Your continued use of the Services after we update these Terms means you accept the updated Terms. We will note material changes by updating the “Last updated” date above, and may also notify you by email or within the Service. We encourage you to review these Terms periodically.

2. Privacy

Our Privacy Policy describes how we collect, use, and disclose personal information in providing the Services. By accepting these Terms or using the Services, you agree to our Privacy Policy.

Professionals acknowledge that, with respect to their End Clients’ personal information, they act as the “controller” or “business” and SalonHub360 acts as the “processor” or “service provider” as those terms are defined under applicable privacy laws, including the California Consumer Privacy Act and similar state laws. Our processing of End Client personal information on a Professional’s behalf is governed by our Data Processing Addendum, incorporated into these Terms by reference. End Clients who book or transact through the Services acknowledge that we may collect, use, and disclose their personal information (a) as a service provider on behalf of the applicable Professional, and (b) for our own operational, analytics, and product-improvement purposes, in each case in accordance with our Privacy Policy.

3. Your account

Your account gives you access to the Services we maintain from time to time. By creating an account you confirm that you are 18 or older and either a legal resident of the United States, a U.S. citizen, or a business entity authorized to do business in the states where you operate. You may use the Services and your account only for business purposes within the fifty United States, its territories, and the District of Columbia.

You must provide accurate, complete, and appropriate information and promptly correct it if it changes. We may verify the information you submit and may suspend or terminate any User that provides incomplete, inaccurate, or untrue information.

You are solely responsible for complying with all laws, rules, and regulations that apply to your use of the Services and your business, including any products or services you provide through SalonHub360. You represent and warrant that you (and, if you are a salon or other business, all of your staff, independent contractors, or agents who provide services to End Clients) are licensed professionals in full compliance with the laws of your state, and that your business information is correct.

You are responsible for all activity that occurs under your account and for keeping your password secure. We recommend a strong password, multi-factor authentication where available, not sharing your login, and logging in only on your own devices. Notify us immediately at support@salonhub360.com of any unauthorized use. You may not use another User’s account without permission.

If you are an Account Owner, we treat all data associated with the account as owned by you. If you are a Professional using the Services under another Account Owner’s account, you acknowledge that we treat all account data as owned solely by the Account Owner. We have no responsibility for internal business disputes between Professionals and will rely on the Account Owner designation unless a court of competent jurisdiction orders otherwise. The Account Owner alone may direct the transfer, use, deletion, or export of account data. We may continually develop new features and reserve the right to modify the Services at any time; some new features may be subject to additional fees.

4. Programs and beta services

We may run promotions, programs, contests, or giveaways (“Programs”), which are subject to these Terms and any additional terms presented to you. We may modify or end any Program at any time in our sole discretion, including changing its name, offers, fees, or eligibility, and we determine whether a Program’s requirements have been met.

From time to time we may invite you to try beta features at no charge (“Beta Services”). Beta Services are for evaluation only, are not for production use, may be unsupported, and may be subject to additional terms. Beta Services are provided “as is” with no warranty of any kind. We may discontinue Beta Services at any time and may never make them generally available, and we have no liability arising from your use of them.

5. Acceptable use and restrictions

You agree not to use the Services to:

• Engage in any unlawful, fraudulent, deceptive, or harmful activity.
• Harass, threaten, or intimidate others.
• Offer or sell products or services that are prohibited by law or by our policies, including controlled substances, CBD, THC, or ketamine products, or sexual or adult content.
• Upload content that is illegal, infringing, defamatory, or that violates anyone’s privacy or intellectual-property rights.
• Send spam or any message that violates anti-spam or marketing laws.
• Attempt to gain unauthorized access to the Services, other accounts, or our systems, or probe or test for vulnerabilities without our written permission.
• Interfere with or disrupt the integrity or performance of the Services.

Enforcement is at our sole discretion, and our failure to enforce a rule is not a waiver of our right to enforce it later. Each Professional is responsible for its End Clients’ compliance, and each Account Owner is responsible for its Professionals’ compliance. We may suspend or terminate access, and may remove or reclaim any account, service, product, or content that violates these Terms, as determined in our sole discretion.

6. Health information

The Services are not configured for, and you must not use them to create, receive, store, or transmit, protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) or “consumer health data” regulated under state law, unless we have agreed otherwise in writing. Certain states restrict collecting, sharing, or selling consumer health data without affirmative opt-in consent. You are solely responsible for determining whether information qualifies as PHI or consumer health data and for complying with all applicable laws, and we have no liability for such data entered into the Service in violation of this Section. Do not enter sensitive health information into free-text fields such as appointment notes.

7. Fees and payments

• Subscription fees. Fees for the Subscription are shown in the Service or in a separate agreement. Unless stated otherwise, subscription fees are billed in advance of each billing period and are non-refundable and non-transferable except as expressly provided in these Terms.
• Authorization to charge. By providing a payment method, you authorize us to charge it for all applicable fees when due and any other charges you incur, and to confirm the payment method is in good standing. All amounts are in U.S. dollars.
• Payment processing. Payments you accept from your End Clients are processed by our third-party payment processor under its own terms. Your processor (not SalonHub360) may, in its discretion, hold reserves or place conditions on the release of funds where it determines the risk of loss is elevated. You are responsible for reviewing and complying with the processor’s agreement.
• Taxes. You are responsible for determining, collecting, reporting, and remitting any sales, use, or similar taxes applicable to your purchase of the Services and to the services you provide to End Clients.
• Billing cycle. Unless stated otherwise at sign-up, each Subscription runs on a monthly cycle and automatically renews each month until you cancel or delete your account. You are billed on your start date (after any free trial) and each monthly anniversary; for a start date not present in a given month, you are billed on the last day of that month.
• Changes to fees. We may adjust fees on at least fourteen (14) days’ notice. Changes apply on your next billing cycle. To keep using the Services you must accept the change; if you do not, you must cancel before the change takes effect.
• Free trials. We may offer trials of varying lengths and may end their availability at any time. After a trial, your membership automatically converts to a paid Subscription at the then-applicable fees unless you cancel before the trial ends.
• Cancellation and deletion. You may cancel your Subscription or delete your account at any time in the Service or by contacting us. Cancellation stops billing on your next cycle and ends your access to the account. Deletion removes your account data except where we are legally permitted or required to retain it. You must cancel or delete before your next billing cycle to avoid the next charge; fees already paid are non-refundable and not pro-rated.

8. Proprietary rights

Except for User Content (defined in Section 10), as between you and us, we and our licensors own all right, title, and interest in and to the Services, including all content, code, data, design, look-and-feel, and organization, and all copyrights, trademarks, patents, and other intellectual-property rights in them. Your use of the Services does not transfer to you any ownership of, or rights in, our or our licensors’ intellectual property.

9. Limited license to use the Services

Subject to these Terms, we grant you a revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services in accordance with these Terms. You shall not: (i) sublicense, sell, rent, lease, loan, resell, transfer, assign, or distribute the Services; (ii) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services; (iii) access the Services to build a similar or competitive product; (iv) imitate any part of the Services; (v) remove, disable, or interfere with security-related features; (vi) remove proprietary-rights notices; or (vii) copy, reproduce, distribute, republish, download, display, post, or transmit the Services except as expressly stated here.

This limited license is not a sale, and we and our licensors retain all right, title, and interest in the Services. Any future update or addition is subject to these Terms. Any use of the Services other than on your own behalf as a Professional may result in immediate termination of your account, and we may seek monetary damages, injunctive relief, and other remedies for breach.

10. Your content

You grant SalonHub360 a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any data, text, files, information, images, photos, audio, video, links, and other content that you display, post, submit, or make available on or through the Services (including the salon website you create), or on any public platform where you tag or identify SalonHub360 (“User Content”), for our lawful business purposes, including (a) to provide the Services, (b) for promotion or advertising of the Services, and (c) in connection with our own social-media accounts.

You represent and warrant that you own or have permission to use all User Content and that it does not infringe any third party’s rights. You agree not to upload protected health information, sensitive personal information, or full payment-card numbers into free-text fields or otherwise where not intended. We may, but are not obligated to, monitor, edit, or remove User Content that we determine violates any party’s rights or these Terms. You are solely responsible for your User Content and its legality and accuracy.

If you send us feedback, suggestions, or other materials (“Comments”), you grant us an irrevocable, perpetual, royalty-free, transferable, sub-licensable right to use them without restriction or compensation, and we have no obligation to keep them confidential. You agree to keep confidential any non-public information about SalonHub360 that we disclose to you.

11. Communications

By using the Services and providing your contact information, you consent to receive communications from us — including email, text message (SMS/MMS), calls, and push notifications — about your account, the Services, and your appointments, as well as updates about features and, where permitted, promotional messages. Standard message and data rates may apply. You are not required to consent to promotional messages as a condition of using the Services, and you may opt out of them at any time by following the instructions in the message or contacting us. You may not opt out of service-related communications while you continue to use the Services.

12. Representations and warranties

You represent and warrant that you are 18 or older with the legal capacity to enter into these Terms, and that you will use the Services in compliance with all applicable laws and regulations, including any licensing requirements for cosmetology or other regulated services and any payment-card-network requirements in your jurisdiction.

You are solely responsible for your conduct and your User Content. You represent and warrant that you own or have all rights and consents needed for your User Content (including any client lists you ask us to import), and that its use does not violate or infringe any third party’s rights.

If you use the Services to send communications to your End Clients (for example, appointment reminders or marketing messages), you represent and warrant that you comply with all applicable communications and marketing laws — including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and related federal and state laws — and with applicable industry guidelines and carrier policies. This includes obtaining all required consents and opt-ins from your End Clients before messaging them and honoring all opt-out requests. You are solely responsible for those communications.

13. Third-party services and links

We use certain third-party applications and services to power parts of the Services or to let you access them. We do not endorse, control, monitor, or guarantee these third-party services, and we provide access on an “as is” and “as available” basis without warranties. Your use of them is at your own discretion and is governed by their own terms, including, for example:

• Stripe — to process card payments with your End Clients. You must comply with Stripe’s Connected Account Agreement.
• Instagram / Meta — if you connect an Instagram account to display your feed on your salon website. Your use is subject to Meta’s terms and policies.
• Messaging providers — if you send SMS or email through the Services. You must comply with the provider’s terms and acceptable-use policies.

Some content may include third-party materials or links to sites not affiliated with us. We are not responsible for the content or accuracy of third-party sites, and questions about third-party products should be directed to the third party.

14. Gift cards and prepaid offerings

If you use the Services to offer or sell gift cards, packages, or other prepaid offerings to your End Clients, you (and not SalonHub360) are the issuer and administrator of those offerings. You are solely responsible for compliance with all federal, state, and local laws that apply, including disclosure requirements, expiration and fee rules, refunds, and unclaimed-property (escheat) obligations, and for customer service to the holders. All funds associated with such offerings are your sole property and responsibility, and any liability or third-party claim arising from them is yours.

15. AI-generated content

Certain features may use artificial-intelligence tools to generate text or other content (“Outputs”) in response to inputs you provide (“Inputs”). Inputs and Outputs are treated as User Content, and as between you and us you own them to the extent protectable by law. These tools may rely on third-party providers who may access your Inputs and Outputs. Because of how these tools work, Outputs may not be unique and may be inaccurate, infringing, or otherwise unsuitable. You are solely responsible for reviewing and evaluating any Output before using it, and we have no liability for your use of these tools or their Outputs.

16. Age requirements

We do not knowingly permit anyone under 18 to maintain an account without parental consent, and we do not knowingly collect personal information from children under 18 except with a parent’s consent. The Services are not intended for children under 13, and we do not knowingly collect personal information from anyone we know to be under 13. If we learn we have collected such information, we will delete it.

17. Termination

We may change, suspend, or discontinue any aspect of the Services at any time, and may transfer our business and the Services to a third party. We may restrict, suspend, or terminate your account or access if we believe you have breached these Terms or applicable law, or for any other reason permitted by law, without notice or liability.

If we terminate your account or access (other than where you initiate cancellation or deletion yourself), you may not return to the Services without our prior written consent, including under a new identity. Returning after termination is a breach of these Terms.

On termination, deletion, or cancellation: pending transactions may be canceled; any funds held in custody, less fees, are paid out per your payout schedule once all requirements are met (funds may be held during a pending investigation); your licenses to the Services end; and you must stop using the Services. We may retain account data as required by law and in our ordinary backup systems, used only per our Privacy Policy. Termination does not relieve you of any obligation to pay fees or amounts already accrued, and we are not liable for any loss arising from termination, deletion, or cancellation.

18. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless SalonHub360, SaloneX, and our affiliates and our and their respective directors, officers, employees, and agents (the “SalonHub360 Parties”) from any and all losses, claims, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your access to or use of the Services or any account; (ii) your User Content or Comments; (iii) your violation, infringement, or misappropriation of another’s rights; (iv) your violation of these Terms; or (v) your conduct in connection with the Services. You will cooperate in defending such claims, and we may assume the exclusive defense and control of any matter subject to indemnification.

19. Disclaimer of warranties

The Services, including all features, content, functions, and materials, are provided “as is” and “as available,” without warranty of any kind, express or implied, including any warranties of title, non-infringement, merchantability, or fitness for a particular purpose, and any warranties regarding availability, accuracy, completeness, or uninterrupted or error-free operation. We disclaim all such warranties to the fullest extent permitted by law.

We make no representations or warranties about the quality, suitability, reliability, legality, licensing, or any other aspect of the services offered or provided by Professionals or requested by End Clients through the Services, whether in public, private, or offline interactions. No advice or information obtained from us or through the Services creates any warranty not expressly stated here. Other Users may be able to obtain personal information about you through your use of the Services, and we are not responsible for their use of it.

20. Limitation of liability

To the fullest extent permitted by law, in no event — including negligence — shall SalonHub360, SaloneX, their affiliates, or any of their respective directors, officers, employees, or agents (the “Protected Entities”) be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for any lost business, lost sales, or lost data, arising from or related to the use of, or inability to use, the Services, even if advised of the possibility of such damages. Some jurisdictions do not allow these limitations, so some may not apply to you.

In no event shall the Protected Entities’ total aggregate liability to you for all damages, losses, and causes of action arising from these Terms or your use of the Services exceed the amount, if any, you paid us for the Services in the twelve (12) months before the claim arose. SalonHub360’s total aggregate liability to any End Client shall not exceed the greater of (a) the total amount, if any, the End Client paid directly to SalonHub360 (and not to a Professional) in the twelve (12) months before the claim arose, or (b) one hundred dollars ($100).

We expressly disclaim any liability arising between Professionals and End Clients. Because we are not involved in the services a Professional provides, you release the Protected Entities from any and all claims, demands, and damages of every kind arising from or related to any dispute or interaction with another Professional or End Client, whether online or in person. If you are dissatisfied with the Services, your sole remedy is to stop using them.

21. Informal dispute resolution

Before starting any arbitration or court proceeding, you agree to first contact us at support@salonhub360.com with a written description of the dispute and the relief you seek, and to work with us in good faith to resolve it informally for at least 30 days. We will do the same before bringing a claim against you. Many disputes can be resolved this way.

22. Binding arbitration; jury-trial waiver; class-action waiver

Please read this section carefully. It significantly affects your legal rights, including your right to file a lawsuit in court, your right to a jury trial, and your right to participate in a class or representative action against SalonHub360.

(a) Professionals and registered Users.

Except for either party’s claims of infringement or misappropriation of the other’s patent, copyright, trademark, or trade secret, any dispute between you (as a Professional, Account Owner, or other registered subscriber) and SalonHub360 arising out of or relating to these Terms or your use of the Services shall be resolved by binding individual arbitration. This agreement to arbitrate is to be interpreted broadly. You and SalonHub360 each waive the right to sue in court, the right to a jury trial, and the right to participate in a class action, and may bring claims only in an individual capacity. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as modified here. For any claim seeking $10,000 or less, the arbitration shall be conducted solely on written submissions unless the parties agree otherwise. If a claim exceeds $10,000 and a hearing is held, it will take place in Multnomah County, Oregon. The arbitrator’s award is binding and may be entered as a judgment in any court of competent jurisdiction. If this agreement to arbitrate is held unenforceable, the dispute shall be brought exclusively in the state or federal courts located in Multnomah County, Oregon, to whose jurisdiction you consent.

(b) End Clients — scope.

Except as provided in subsection (d), any dispute between an End Client and SalonHub360 arising out of or relating to these Terms, any booking or transaction facilitated through the Services, the Services, our Privacy Policy, or the relationship between the End Client and SalonHub360 (“End Client Disputes”) shall be resolved exclusively by final and binding individual arbitration administered by the AAA under its Consumer Arbitration Rules, as modified here, regardless of legal theory.

(c) End Clients — informal resolution first.

Before starting arbitration, an End Client must first send a written Notice of Dispute to support@salonhub360.com describing the claim, the relief sought, and their name, email, and (if available) booking confirmation. The parties will try in good faith to resolve the dispute for at least 30 days before either may begin arbitration.

(d) Exceptions.

The following are not subject to mandatory arbitration: (i) claims that qualify for small-claims court, pursued individually and kept in that forum; (ii) requests for temporary or preliminary injunctive relief to prevent irreparable harm pending arbitration; and (iii) claims for infringement or misappropriation of intellectual-property rights.

(e) Procedures and fees.

Arbitration is before a single neutral arbitrator. For End Client claims not exceeding $25,000, arbitration is conducted on written submissions unless the arbitrator finds a hearing necessary; for claims above $25,000 requiring a hearing, it will take place in the county where the End Client resides or remotely at the End Client’s election. For End Client claims not exceeding $25,000, SalonHub360 will pay AAA filing, administrative, and arbitrator fees, except where a claim is found frivolous, in which case we may seek reimbursement under AAA rules. The arbitrator may award only individual relief.

(f) Class-action and representative-action waiver.

Each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding, and may award relief only in favor of the individual seeking it. If this waiver is found unenforceable as to a particular claim, that claim shall proceed in court on an individual basis only, while all other claims remain in arbitration; the unenforceability of this waiver as to one claim does not affect its enforceability as to any other claim.

(g) End Client opt-out.

An End Client may opt out of this arbitration agreement by sending written notice to support@salonhub360.com within 30 days of first accepting these Terms, including their full name, email, any booking confirmation, and a clear statement that they opt out of arbitration. Opting out means End Client Disputes are resolved in court under subsection (h). The class-action and representative-action waiver in subsection (f) remains in effect regardless of whether an End Client opts out.

(h) Governing law and venue; survival.

These Terms and all disputes are governed by the laws of the State of Oregon, without regard to its conflict-of-law principles. For any claim not subject to arbitration under subsections (d) or (g), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Multnomah County, Oregon, except that we will not enforce this venue clause against an End Client bringing a qualifying small-claims action. For any dispute not resolved through arbitration, each party waives any right to a jury trial to the maximum extent permitted by law. The provisions of this Section survive termination of these Terms.

23. Changes to the Services

We may add, change, or remove features of the Services over time to improve the platform. We will try to give reasonable notice of significant changes that materially reduce core functionality, but we are not liable for any modification, suspension, or discontinuation of any feature.

24. Copyright complaints (DMCA)

We respect intellectual-property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”). If you believe in good faith that content on the Services infringes your copyright, send a written notice to our designated agent at support@salonhub360.com that includes: a description of the work, the location of the allegedly infringing material, your contact information, a statement of your good-faith belief that the use is not authorized, and a statement that the information in your notice is accurate. You may also send a counter-notice meeting the DMCA’s requirements. We may remove content and terminate repeat infringers.

25. General terms

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Services and are governed by the laws of the State of Oregon, USA, without regard to conflict-of-law principles. Our failure to enforce any provision is not a waiver of it. Section titles are for convenience only. “Including” means “including without limitation.” If any provision is held invalid or unenforceable, the remaining provisions stay in effect and the invalid provision is modified to the minimum extent necessary to make it enforceable. Your relationship to SalonHub360 is that of an independent contractor, and neither party is an agent or partner of the other. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

26. Contact

Questions about these Terms? Email us at support@salonhub360.com.